When people are passionate about the services and products they offer it comes across in everything they do–meet Michael Goldstein, VP of Marketing for Hover, one of our partners for meshmarketing.
When discussing what Hover does, Michael shared a tweet with me that seemed to sum it all up, “Moving to @Hover from was like walking through a dirty closet & finding Domain Narnia; clean, simple, no tricks, no up-selling.”
Here’s how they do it. . .they have smart, simple tools. Their goal is to make every function, from renewing a domain name to changing a password, as intuitive and easy as it can be. Minimal cross-sell. They help their users get their tasks done quickly and easily. They have a large, growing help section, filled with tutorials, videos, answers to common questions and customer forums. They have a large, knowledgeable customers service team and a new, industry-changing “no wait” phone support policy, basically, if you call their customer support from 9 AM to 8 PM EST, there is no hold music or voicemail or anything like that. The phone rings until someone picks it up. And they don’t let it ring long. Nothing fancy. Just good intentions and great execution. That’s Hover.
And true to form Hover will be giving away 20 domain names at meshmarketing on November 17th, simply because they are passionate about stuff like that! Connect with them at @Hover
